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Make a claim
We know how much your bike means to you — and when something goes wrong, we’re here to help get you back on track. Our claims team is ready to support you, every step of the way.
What happens if you need to make a claim?
If you need to make a claim, we’re here to help. Our claims team is ready to provide guidance and support when it’s needed most. We work closely with trusted repairers and specialists across Australia to help ensure your claim is handled smoothly and fairly.
To lodge a claim, simply complete the relevant claim form.
If an event occurs that is likely to result in a claim under the policy, the below instructions will help you provide us with everything we need to assess the claim quickly.
This checklist will help you provide us with everything we need to assess the claim quickly.
First you should:
- do what you can to prevent any further loss, damage, cost or liability
- tell the police if the incident involves theft, attempted theft, fire or malicious damage and note the reference or event number
- take photos of the damage and retain all damaged parts
- call us on 1300 960 248 or email: claims@nationalmotorcycleinsurance.com.au
You must never without our consent:
- admit guilt, fault or liability (except where required by law)
- offer or negotiate to pay a claim
- authorise or approve any repairs or arrange replacements (other than emergency repairs necessary to minimise or prevent further loss or damage)
- dispose of any damaged property
What happens next
Our claims team will advise you on how to expedite your claim. We will usually need the following (this may change depending on the incident):
- Completion of the relevant claim form
- A quotation to repair the damage, or to replace any goods stolen or uneconomical to repair
- In addition, for theft or malicious damage claims, proof of ownership for the items claimed, plus details of the police event number and report
- For any claims made against you by other people (legal liability claims) please attach details of all letter of demands received.
- Please remember that you must never admit guilt, fault or liability.
Your asistance with the above will help us assistyou with processing your claim.
For full details of claims responsibilities and our commitments to you, please refer to the relevant Product Disclosure Statement.
Need a hand from someone who gets it?
Our motorcycle insurance specialists are here to help — get in touch today.
National Motorcycle Insurance is a business name of NM Insurance Pty Ltd ABN 34 100 633 038, AFSL 227186. NM Insurance is an underwriting agency with a binding and claims authority from Zurich Australian Insurance Limited (ZAIL) which allows it to enter into and arrange policies of insurance and handle and settle claims made under them. NM Insurance acts on behalf of ZAIL and not you when providing these services but does so under its own AFSL.
Advice on this website is general so consider whether it suits your objectives, financial situation and needs. Always consider the relevant Target Market Determination and Product Disclosure Statement / Policy Wording before buying or renewing insurance. These can be accessed on this website.
We comply with the General Insurance Code of Practice which is designed to raise standards of practice and service in the general insurance industry. The Code Governance Committee (CGC) is an independent body that monitors and enforces compliance with the Code. For more information about the Code or the CGC, visit www.codeofpractice.com.au.
Steadfast Group Ltd (ABN 98 073 659 677) (‘SGL’) has a majority shareholding in NM Insurance Pty Ltd (NM Insurance). SGL may receive a professional services fee (PSF) from insurers, premium funders and underwriting agencies such as NM Insurance (Partner) for access to regulatory and compliance support; marketing and communications; data insights; and access to technology platforms. The PSF is an agreed amount between SGL and the relevant Partner, usually annually. The PSF is not determined by the volume of the business that the Steadfast Network brokers place, nor is the amount of the PSF known to the Steadfast Network Brokers, so it is not able to influence recommendations to their clients.
NM Insurance may have access to shared services from SGL, including: compliance tools; procedures; manuals and training; legal; HR banking; and group purchasing arrangements. These services are funded by SGL, subsidised by SGL or SGL receives a fee for them.
SGL’s FSG is available at www.steadfast.com.au or on request by telephoning SGL’s Company Secretary on +61 2 9495 6500.
For information about interpreting services please contact the Australian Government’s Translating and Interpreting Service.